After Hours Service / Emergencies

All calls from our clients are handled by our answering service. They will ask you questions on your emergency and have the doctor call you back. In the event that the doctor is already seeing another emergency, please allow them 20 minutes before call back.

Additional fees do apply for service rendered after normal business hours.

The doctor on call can give you only a partial estimate of services on the phone.  It is impossible to provide complete estimate of charges prior to examination.

Payment for after hours service is expected at the time of service, we do not bill for after hour services.

Although our office doors are open for retail sales, patient drop off and pick up from 7:30am – 5:00pm, an automated attendant will answer the phones until 8am, during the 12:30–1:30 lunch hour, and after 5pm. This allows the staff time to provide the  necessary care to hospitalized and boarding patients, perform pre-anesthetic lab work, check-in/out surgical patients, and perform various administrative tasks.

Often, we will have multiple clients present with emergencies simultaneously. At times like this it may take the doctor longer to get back with you. If the doctor has not contacted you within 20 minutes, please call back because you may have forgotten to leave your telephone number. When several emergency calls come in at once, they will be handled in order of their priority. Emergency priority is based obviously on the severity of the medical problem; but also on the veterinary-client-patient relationship. As with most veterinary hospitals, established clients are given higher priority. We are a client-based service business and taking care of our clients is our priority.

Emergency services are provided by the doctors of both Towne Square and Audubon animal Hospitals on a rotating schedule. For that reason, the doctor on call may require you to meet him/her at the location where he/she primarily practice, which may be different from the location that you would visit during normal office hours. Although the doctor on call may not be your pets primary caretaker, he or she will always have access to your pets medical records at both locations.

We provide after-hours services Monday- Thursday, 24 hours a day. Unfortunately, some patients will not only need to be seen for a crisis but will need constant overnight monitoring. As of today, neither we nor do any animal hospitals in Owensboro/Daviess County area have the ability to provide 24-hour monitoring care. In the event your pet is in critical condition to need such care, we are able to refer them to hospitals that can. Evansville, Indiana and Louisville, Kentucky are the closest locations that can provide those services. We will make sure the veterinarians at those locations are up to date and have your pet’s current medical records needed to continue care prior to your arrival.